I screen all clients and I reserve the right to refuse service to anyone.
No children under 18 are allowed in procedure room. We also ask that no small children are in waiting area as we want to provide the best relaxation atmosphere for our Permanent Makeup and Spa Facial clients. Thank you for your understanding.
Two or more appointments may be necessary to achieve and complete most permanent make-up procedures depending on each persons skin. It is recommended to have your follow-up up appointment within 2-6 months of your original procedure.
PLEASE BOOK YOUR APPOINTMENT AND PLAN IN ADVANCE, DEPOSITS ARE REQUIRED AT TIME OF BOOKING WITHIN 24HRS.
TOUCH UP: All permanent makeup procedures need a 5-6 weeks touch up. Some color (up to 50%) is lost in the healing process. We implant a color that you and I agree upon; but your body may alter that color and we can tweak that color at 6 weeks; 5 weeks if you are young and healthy but maybe 8 if you are very mature and heal slower. If you do not come back by the time we scheduled for you. You lose your free status and pay $100 set up fee. After 6 months it is a color boost.
1/ No Show Policy:
Any client that doesn’t show for a scheduled appointment, will forfeit their deposit and will be required to pay for any futures appointments in full, prior to their scheduled appointment. NO EXCEPTIONS.
2/ Appointment Deposit & Reservation:
A $50.00 non-refundable deposit is required in order to reserve your appointment time upon scheduling. The deposit will be credited toward the procedure fees on the day of your appointment. This also applies to touch-up procedures.
IF THE DEPOSIT IS NOT RECEIVED UPON SCHEDULING OR WITHIN 24HRS OF BOOKING, IT WILL BE REMOVED WITHOUT NOTICE..
BALANCE IS DUE THE DAY OF THE PROCEDURE VIA CASH, CHECK OR MONEY ORDER ONLY!
*NO OUT OF STATE CHECKS*
Credit Cards accepted for Deposit Only…NOT REMAINING BALANCE
3/ Cancellation Policy:
A 72 hour cancellation notice is required to cancel an appointment. If you fail to cancel your appointment within the 72 hrs, you will forfeit your deposit. No exceptions…An additional deposit will be required to make a new appointment reservation. If 2 appointments are missed or cancelled, payment in full for services scheduled will be due prior to the scheduled date. If the appointment is cancelled within the time frame mentioned…the full amount will be refunded less the service charge.
4/ Rescheduling/Late Policy:
**To avoid unfair delays to clients, if you are more than 15 minutes late to your appointment it will be necessary to reschedule.**
We understand that unforeseen circumstances may arise that could force you to postpone/reschedule your procedure. Please understand that such changes affect not only your technician, but other clients as well. If you choose to reschedule your appointment, a minimum 24 hour advance notice is mandatory or the deposit becomes non-refundable.
If you DO NOT reschedule you will lose your deposit and any other future appointments will require another $50 deposit to secure your appointment.
5/ Additional Treatment Policy:
Clients that have had Permanent Makeup performed by another technician will be charged the full price for the first visit with me regardless of the procedure.
If at any time, you go to another technician after I have done your original procedure/s, I will no longer perform any future touch ups on you. It would be too hard to duplicate my art over some other technicians work, and I only use the highest quality pigments. If you have gone to another technician recently to have your hair-stroke eyebrows done and unhappy with the results, I will not fix them for you. It would be too hard to duplicate my technique over another technicians work.
IF YOU HAVE HAD PERMANENT EYEBROWS BEFORE AND FAIL TO LET KIM KNOW PRIOR TO THE APPOINTMENT, IT WILL BE UP TO HER DISCRETION AS TO WHETHER OR NOT SERVICES WILL BE PERFORMED. IT IS RECOMMENDED TO SEND HER PICTURES PRIOR TO THE APPOINTMENT VIA TEXT(904) 554 3272 OR EMAIL SO THAT SHE CAN DETERMINE IF YOU ARE A GOOD CANDIDATE FOR HAIR STROKE EYEBROWS OR IF WE HAVE TO GO OVER THEM WITH SHADED LOOK INSTEAD.